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FAQ

Where are your products made?

All of our brands are manufactured at our Lilydale head office in outer-eastern Melbourne, Australia. Buckley & Phillips is also 100% Australian owned.

When did Buckley & Phillips begin?

We began operating in 1972 - see our About Us page.

Do you accept international orders?

Yes, we ship to over 60 countries around the world.

How much will my freight cost?

Retail orders anywhere in Australia have a flat-rate of $9.

Wholesale orders within Australia have a flat-rate per state.

International orders are automatically calculated based on the weight and destination.

When will my order arrive?

Orders are processed from our Melbourne head office usually within 24-48 hours Monday to Friday. Delivery is generally within 1-5 business days for Australian orders (except Western Australia and some regional areas which can take up to 7 days).
International deliveries are generally made within 5-10 working days.
Express Post provides next business day deliveries to most Australian addresses. To check if your delivery area is within Australia Post's next day delivery network, please click here - Australia Post Express Network

If you haven't received your order within the expected time-frame, please contact us at admin@buckleyandphillips.com or call (03) 9735 3755 and we will perform a track & trace.

Do you accept returns?

If an item is faulty, or has been damaged in shipping please contact us immediately so we can resolve the issue. Claims for faulty or damaged goods must be made with 7 days of receipt. We do not accept returns or offer refunds for a change of mind.

Can I order over the phone?

Yes. Simply give us a call on (03) 9735 3755 and one of our friendly staff will assist with your order.

Can I order wholesale?

Yes we wholesale our products worldwide.

If you have an ABN and would like to become a reseller, please feel free to Register Here. Please note acceptance is not immediate and may be dependent on other stockists in your area.

If you are an existing wholesale customer and require your online login details email us at sales@buckleyandphillips.com

What is the difference between Fragrance & Essential Oils?

True essential oils are completely botanically derived, meaning the oil is extracted from plant matter using methods such as cold press or steam distillation. Essential oils are traditionally used for their benefits & scent. Essential oils are most commonly used in aromatherapy, oil burners, bath, massage and body care.

Fragrances are synthetically made using a combination of synthetic and natural components. This allows for the creation of far more complex and stable scents. Fragrance oils can be formulated to create scents that cannot be derived naturally, such as 'Seabreeze', 'Pear' and complex perfumes. Fragrance oils are more commonly used in candles, reed diffusers, incense and perfumes.

What extraction methods are used for your essential oils?

The majority of our essential oils are extracted via steam distillation. Citrus oils such as Lime, Lemon and Orange are extracted using a cold press method of the peel. Each one of our essential oils has its own extraction method listed in its product description.

What quality are your essential oils?

All of Buckley & Phillips essential oils are of the highest quality available and have been stringently tested and certified as 100% pure, natural and true to botanical. Each essential oil is tested via gas chromatography, optical rotation, refractive index, specific gravity, colour & odour profile. This ensures that each oil is pure and free from adulteration.
Buckley & Phillips also offer a range of Certified Organic essential oils. These essential oils are grown and processed without the use of synthetic pesticides, herbicides, or GMOs.

Can your essential oils be taken internally?

While all of our essential oils are 100% pure and many of our oils do meet FEMA food grade standards, we are unable to advise essential oils to be taken internally unless under the consultation of a health professional or aromatherapist. This is due to strict TGA regulations in Australia that we must abide by.

Are your essential oils therapeutic-grade?

The term 'Therapeutic-Grade' is somewhat misleading as there is actually no government agency or independent organisation that provide a standardized grading system for essential oils. While there are some other companies that make these grading claims, this is nothing more than a registered marketing term.

What are your jar candles made from?

All Buckley & Phillips jar candles are made using soy wax combined with natural coconut wax to improve the overall performance of the candle.

What are your pillar candles made from?

Due to the low melting-point of pure soy wax it is unable to be used when manufacturing pillar candles. All Buckley & Phillips pillar candles are made from fully-refined paraffin wax.

Are your products vegan?

All of Buckley & Phillips' product ranges are vegan, with the exception of the following:

  • Wood polish (contains beeswax)
  • Unscented goats milk soap (contains goats milk)
  • Lotus & lemongrass soap (contains honey)
  • White chocolate coconut soap (contains Manuka honey)
Do your soaps contain palm oil?

All Buckley & Phillips soap bars are made from an RSPO-certified palm base (Roundtable on Sustainable Palm Oil). Please see our certification details Here.

Do you test on animals?

None of Buckley & Phillips products are tested on animals. We are accredited by PETA (People for the Ethical Treatment of Animals) and CCF (Choose Cruelty Free). This certification also ensures that Buckley & Phillips' suppliers of raw material do not test on animals. Please see our accreditation details Here.