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Shipping & Delivery


Shipping

Retail customers

Australia = Retail orders sent to an Australian address have a flat-rate and are sent via Australia Post.
Standard Shipping Australia Wide = $9
Express Post up to 500g = $10
Express Post up to 3kg = $15

International = Shipping for international retail orders is automatically calculated based on destination and weight and is sent via DHL Express or TNT.

Wholesale customers

Australia = Wholesale orders within Australia have flat-rate shipping per state and are sent via TNT or Toll Ipec couriers.
VIC = $11
NSW = $20
TAS = $20
QLD Sth (<4695) = $20
QLD Nth (>4695) = $30
NT = $50

International = Shipping for international wholesale orders is automatically calculated based on destination and weight and is sent via DHL Express or TNT.

Delivery

Orders are processed from our Melbourne head office usually within 24-48 hours Monday to Friday. Delivery is generally within 1-5 business days for Australian orders (except Western Australia and some regional areas which can take up to 7 days).
International deliveries are generally within 5-10 working days.
Express Post provides next business day deliveries to most Australian addresses. To check if your delivery area is within Australia Post's next day delivery network, please click here - Australia Post Express Network

Returns

If there is a fault with a product or it has been damaged in shipping please contact us immediately on (03) 9735 3755 to resolve the problem. All claims must be made within 7 days of receipt of goods. For faulty or damaged products Buckley & Phillips will replace or refund the goods, a photograph may be required. For refunds the full amount will be credited via the original method of payment including any shipping costs. We do not refund for change of mind. 

Modifications/Cancellations

In the event that you wish to modify or cancel your order you will need to do so at least 24 hours prior to your order dispatching Buckley & Phillips. If a modification or cancellation is required please contact us as soon as possible on (03) 9735 3755.